The Customer Experience Executive is responsible for ensuring an exceptional and seamless experience for customers throughout their journey with a company or brand. They work closely with various departments to implement customer-centric strategies, drive customer satisfaction, and contribute to the overall success of the organization.

The Customer Experience Executive will exhibit in-depth knowledge of customer engagement channels and experience in a similar industry, which will result in excellent customer relationship management and a positive brand image.

The Customer Experience Executive is a mid-level role whose responsibilities include: 

• Customer Journey Optimization: Analyze and understand the end-to-end customer journey, identifying pain points, opportunities for improvement, and areas where customer satisfaction can be enhanced. Collaborate with cross-functional teams to implement changes and streamline processes accordingly.
• Customer Engagement: Develop and maintain strong relationships with customers by proactively engaging with them through various channels, including emails, phone calls, and social media. Address customer inquiries, concerns, and feedback in a timely and effective manner.
• Customer Feedback Analysis: Collect, analyze, and interpret customer feedback through surveys, reviews, and other sources. Extract actionable insights to improve products, services, and overall customer experience. Identify trends, patterns, and areas of improvement to drive continuous enhancement.
• Customer Support Collaboration: Work closely with customer support teams to ensure consistent delivery of exceptional service. Provide guidance and support to resolve complex customer issues, ensuring a timely resolution and a positive experience.
• Customer Advocacy: Act as a customer advocate within the organization, ensuring that customer needs and expectations are considered in decision-making processes. Provide insights and recommendations to improve customer satisfaction and loyalty.
• Process and Policy Development: Contribute to the development and implementation of customer-centric processes, policies, and guidelines. Collaborate with internal stakeholders to ensure alignment with customer experience objectives while maintaining operational efficiency.
• Training and Development: Assist in designing and delivering customer experience training programs for employees across different departments. Ensure that employees have the necessary knowledge and skills to deliver excellent customer service.
• Data Analysis and Reporting: Utilize customer data and analytics tools to measure and track key performance indicators (KPIs), such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates. Prepare regular reports and presentations to communicate insights and progress to management.
• Market Research and Competitive Analysis: Stay informed about industry trends, competitors, and best practices in customer experience management. Conduct market research to identify emerging customer needs and preferences, providing recommendations for innovation and differentiation.
• Technology and Tools: Stay updated on customer experience management technologies and tools, recommending and implementing solutions that enhance customer interactions and streamline processes.

• Bachelor's degree in business administration, marketing, or a related field (a master's degree is a plus).
• Proven experience in customer experience management, customer service, or a similar role for not less than 2 years.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Proficiency in customer experience management tools and platforms.
• Exceptional problem-solving abilities and a customer-centric mindset.
• Demonstrated leadership skills and the ability to drive change within an organization.
• Knowledge of industry trends, best practices, and regulations related to customer experience.
• A passion for delivering exceptional customer experiences and a commitment to continuous improvement.

The role of a customer experience manager (CXM or CEM) is responsible for proactively increasing customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.

The successful candidate will exhibit in-depth knowledge of customer engagement channels and experience in a similar industry, which will result in excellent customer relationship management and a positive brand image.

The Customer Experience Manager is responsible for: 

• Strategy Development: Develop and implement a comprehensive customer experience strategy aligned with the company's goals and objectives. Identify areas of improvement in the customer journey and design initiatives to enhance customer satisfaction and loyalty.
• Customer Insights: Gather and analyze customer feedback, surveys, and data to gain valuable insights into customer preferences, needs, and pain points. Use this information to drive improvements in products, services, and processes.
• Journey Mapping: Create customer journey maps to visualize and understand the end-to-end experience of customers. Identify touchpoints and opportunities for improvement, ensuring consistency across all customer interactions.
• Process Optimization: Collaborate with cross-functional teams to streamline processes and eliminate bottlenecks that negatively impact the customer experience. Implement efficient workflows to improve response times and overall service delivery.
• Customer Service Management: Oversee customer service operations, ensuring that customer inquiries, complaints, and issues are handled promptly and effectively. Implement best practices and training programs to empower customer service teams and maintain high standards of service excellence.
• Communication and Branding: Develop clear and consistent messaging to align with the brand's values and enhance the customer experience. Ensure that customer-facing communications are personalized, engaging, and reflect a deep understanding of customer needs.
• Customer Advocacy: Foster a customer-centric culture within the organization by promoting customer advocacy and creating initiatives to recognize and reward loyal customers. Act as the voice of the customer in internal discussions and decision-making processes.
• Technology and Tools: Identify and leverage appropriate technologies, platforms, and tools to support and enhance the customer experience. Explore innovative solutions such as customer relationship management (CRM) systems, chatbots, and self-service portals.
• Performance Measurement: Define and monitor key performance indicators (KPIs) to assess the effectiveness of customer experience initiatives. Regularly report on metrics such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates.
• Continuous Improvement: Stay abreast of industry trends, best practices, and emerging technologies in customer experience management. Proactively seek opportunities to innovate and evolve the customer experience strategy to maintain a competitive edge.

• Bachelor's degree in business administration, marketing, or a related field (a master's degree is a plus).
• Proven experience in customer experience management, customer service, or a similar role for not less than 5 years.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Proficiency in customer experience management tools and platforms.
• Exceptional problem-solving abilities and a customer-centric mindset.
• Demonstrated leadership skills and the ability to drive change within an organization.
• Knowledge of industry trends, best practices, and regulations related to customer experience.
• A passion for delivering exceptional customer experiences and a commitment to continuous improvement.

We are seeking a professional and organized Receptionist to join our team. As the first point of contact for our clients and visitors, the Receptionist will be responsible for providing exceptional customer service and maintaining a welcoming and efficient office environment.

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Qualifications

A member of the Dantata Construction Consortium, One Square Meter By Dantata is a foremost real estate development firm, properly governed by well-established corporate management, governance structures and principles.

Our products include the finest array of the 1, 2 and 3 Bedrooms spaces in well conceptualized communities suitable for accommodating the high influx of the young and upwardly mobile population presently flooding into the fastest growing city on the African continent, Abuja!

Purpose:

As the leading purveyor of Africa’s real estate yielding exciting returns on investment, One Square Meter By Dantata is looking for a high performing Construction Director; highly skilled, experienced, enthusiastic and dedicated personnel to lead our Project Construction Teams. The Construction Director shall  be responsible for overseeing all aspects of our project developments, from planning and design to execution, ensuring they are completed on time, within budget, and to our high standards, the Dantata Advantage.

Our ideal Construction Manager must have optimal experience in all aspects of construction, from project management to budgeting and to safety compliance among others.

We offer a competitive renumeration including pensions, health and paid time off benefits, as well as opportunities for professional development and advancement. If you are a highly motivated and skilled professional with a passion for construction and fine real estate products, this job is waiting for you.

Job Summary:

Primarily responsible for  budgeting, organization, implementation and scheduling of quality project construction utilizing a safe, timely and cost-effective approach.

Job Description:

Qualification:

First degree in construction management, architecture, engineering or related field.

We are seeking a highly skilled and experienced Financial Manager to join our team. The successful candidate will be responsible for managing and directing the financial affairs of the company, including budgeting, forecasting, and financial reporting within a designated geographic or functional area. Also, manages accounting practices, records maintenance, and financial reports; supervises financial analysts.

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Qualifications